Hello,
I'm sorry to hear about the problem you experienced with your shipment. I wish I could create a replacement for this order, but we can't guarantee that an immediate replacement will not have the same problem.
We would never want to disappoint a valued customer like you and we always endeavor to assist our customer with the best of our service so we can ensure that we fulfill all of their needs, however sometimes we fail to do so due to factors out of our control.
I want to make right for you. I would like to give you some options :
1. We will issue a 30% refund($11.70) off the purchase price of this item--if you'd like to keep the item.
2. We will issue a full refund--if you return the both the items.
Please click the link below to let us know the option you prefer.